CODESYS stands for innovative solutions for industrial automation. Your partner for reliable products and first-class service.

CODESYS Group

How to contact us

Contact Support

Contact Sales

Contact Locations

How to contact CODESYS Support

Our technical support is available to answer your technical questions and solve problems efficiently.

Benefit from our know-how

We are here for you!

Our team is on hand to help you with all technical questions and problems.

Simply contact us by e-mail, and our experienced support team will help you as quickly as possible.

Support request

CODESYS Support Packages

Standard Support

Our Standard Support includes all basic support services:

Documentation
Web-based ticket system
License management
Bug reports

Within the scope of standard support, our service team does not prioritize.

Priority Support

For all those who need quick help with a specific issue

Purchase a ticket valid for one hour of support at the CODESYS Store.
Processing within one working day
Included: Analysis and troubleshooting

Premium Support

For all those who need ongoing support over a defined period of time

Predictable pricing, monthly, annually or or as a one-time purchase
High prioritization
Organized ticket system

Inquiry Premium Support

Example: Standard Support

You have discovered a bug in the CODESYS software or you have a general question about our products? Use this channel to submit bug reports and receive information about CODESYS products. Please note that no individual how-to requests will be answered here.

Example: Priority Support

Your machine is at a standstill, and you urgently need support? With this package, you will receive expert help with acute problems within 24 hours.

Example: Premium Support

You are planning to switch your production to CODESYS-based control systems and need support during development and commissioning? This support package gives you preferential access to our experts for a defined period of time - ideal for the smooth implementation of your first systems.

How to contact CODESYS Sales

Wherever in the world you need CODESYS, we are there to consult and assist you personally.
Our Sales Team will be glad to provide you with technical information, specific offers and price information.

CODESYS GmbH
A member of the CODESYS Group
CODESYS Sales Team
E-Mail: sales(at)codesys.com

Head of Sales

The CODESYS sales team advises and supports our customers comprehensively and personally.

Boris Schuster
Head of Sales
Manager Sales Channels

Sales Device Manufacturers & Key Accounts

Mario Anich
Manager Sales

Frank Berger
Key Account Manager

Martin Schmid
Key Account Manager

David Freiberg
Account Manager

Sales Solutions

Sascha Laut
Manager Sales Solutions

Patrick Wirth
Account Manager

Sales Channels

Anne Zeltner
Junior Account Manager Sales Channels

CODESYS Group international

CODESYS Italia Srl

Italian customers are consulted by our Italian branch office CODESYS Italia Srl. In addition to providing CODESYS products to Italian automation vendors, they also offer technical/application support and training.

CODESYS Italia Srl
Via Vittoria Colonna 50
20149 Milan | Italy

Tel.: +39-02-84253340
Fax: +39-02-84253342

E-Mail: italia(at)codesys.com

CODESYS Corporation

Customers in North America are consulted directly by CODESYS Corporation. In addition to providing CODESYS products to automation vendors, they also offer technical/application support and training.

CODESYS Corporation
48 Dunham Ridge Suite 2150
Beverly, MA 01915
USA

Tel.: +1-978-473-7600

E-Mail: NorthAmerica(at)codesys.com

CODESYS Software System (Beijing) Co., Ltd.

Our Chinese customers are consulted by our Chinese branch office CODESYS Software System (Beijing) Co.,Ltd.. In addition to providing CODESYS products to Chinese automation vendors, they also offer technical/application support and training.

CODESYS Software System (Beijing) Co.,Ltd.
Room 7116, 7 / F, Building B, Heqiao Mansion
8 Guanghua Road
Chaoyang District
100025 Beijing, China

Tel: +86-10-858887-71
Fax: +86-10-858889-38

E-Mail: sales(at)codesys.cn