Inquiry per e-mail

In order to ensure we have all the necessary information to handle your inquiry, we ask you to fill out our support form.

Our goal is to provide timely and efficient support to all our customers.

When sending in a support request by e-mail, please be so kind as to send us all information necessary to reproduce your problem:

  • Exact description of your problem
  • Steps causing the error to occur (if necessary)
  • The project archive
  • CFG file of the run time system (if necessary)
  • Log files from the controller (CODESYS V3 -> Device Dialog)
  • Screenshots (if necessary)

Bug Report:

  • Only reported bugs we can actually reconstruct are listed in our bug tracker.
  • In order to make sure, you do not forget any important details please use the provided support form.
  • If possible, please send us a project archive with all the necessary data ⇒ Use the option “File -> Save/Mail Archive…“ in CODESYS to create a project archive.
  • After a bug has been successfully reproduced it is listed in the bug tracker database. As a direct 3S-Smart Software Solutions customer you can follow up on the latest status of the bug you reported on our webpage (CODESYS bug tracker). Customers of OEM suppliers have to contact their supplier for this information. A release information document (RID) which lists all fixed bugs and the implemented features is published along with every released version.
Inspiring Automation Solutions